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The order and payment were suspended because of problems with the payment method, but providing another payment method can reopen the order. The order is closed with no payment made. The order is closed and payments are complete. The order is closed but additional charges are possible (for example, for multi-item orders and additional shipping charges). Payment is completed, but the order remains open until no more charges are possible. The order is open because payment is pending.

Use the information below to understand the order status. The Account Activity page and the View Order Details page might each show a different status for an order. Tip: If you don't see your order, scroll to the bottom of the page and select Your Amazon Payments account under Can't find what you’re looking for?, or check your orders in your account by clicking See your orders.

To see more details of a specific order, including merchant contact information, click Details.

Go to Amazon Pay, click Sign in, and select Check your Amazon Pay orders.

You can review all transactions made after August 2017 (although some earlier transactions might also appear). Customer help > Managing your orders and transactions Viewing orders and transactionsĪmazon Pay provides a single view of your orders and transactions.